Frequently asked questions
Dividends Services by DFM (Cheques)
How do I request for a replacement cheque?
If the dividend cheque is expired how do I re-validate it?
Can I clear the cheque as cash through the Bank?
If I do not have a bank account with a bank in the UAE, can I deposit the cheque in my account abroad?
How do I receive my dividend cheques if I am not living in the UAE?
How will I receive my dividend cheque?
Are there any fees applied when requesting the cheque service?
If I did not choose any method to receive my dividend, how will I receive my dividends?
If I did not receive my dividend cheque, what should I do?
Dividends Services (Bank Account)
Can I apply for an iVESTOR card and also request for my dividends to be credited to my bank account?
Are there any charges for payment of dividends to my Bank Account?
Are there any restrictions for selecting the Bank Account option for payment of dividends?
Is the bank account option for dividend payment applicable for companies?
Can I add the Bank Account details of my father under my Investor Number?
Will I receive all my dividends through my Bank Account?
Dividends Services (iVESTOR)
How can I apply for the iVESTOR card and is it free?
Can I apply for an iVESTOR card if I do not own shares in DFM?
Is there an annual fee for the iVESTOR card?
Are there charges for depositing and withdrawing from the iVESTOR card?
Can I receive a statement of iVESTOR card transactions?
If I have lost my iVESTOR card, how do I apply for a replacement card?
If I am a representative, can I apply for an iVESTOR card on behalf of the investor (principal)?
Can we apply for an iVESTOR card as a Company?
Can we apply for an iVESTOR card for an Heir's account?
Will I receive all my dividends through my iVESTOR card?
How do I reset my PIN for the iVESTOR card if I have forgotten it?
Once I receive my iVESTOR card, can I use it immediately or do I have to activate it?
After applying for the iVESTOR card, when and how will I receive the card?
Can I cancel my iVESTOR card?
Can I activate the iVESTOR card on behalf of my wife?
Can I withdraw cash internationally?
Can I receive my statement by email or fax?
Can I view my statements online?
Can I transfer my shares from my account to another individual’s account?
Can I transfer my shares if the shares are available with my broker?
Can I transfer my shares if they are frozen?
How can we execute a transfer of dual-listed securities from the DFM to an external market for a particular client (Withdrawal)?
Investor Number Services
Is it required personal presence to obtain Investor Number in Dubai Financial Market?
Is there a fee payable to open an Investor Number (NIN)?
If I apply for an Investor Number (NIN), when will I receive it?
As a non-UAE resident, can I open an Investor Number (NIN)?
Can I trade with my Investor Number (NIN)?
Can a minor apply for an Investor Number (NIN)?
I am a representative, can I apply for an Investor Number (NIN) on behalf of the investor?
What are the requirements to become a custodian member in Dubai CSD?
Is it necessary to submit to DFM the annual custody renewal license issued by the SCA?
Can we have access to the system which shows our clients’ database?
How can we migrate a client into our custody if he/she is already an existing investor on the DFM?
How can we move a client out of our custody to a direct client NIN?
Can we receive Corporate Actions announcements automatically as soon as it is released (notifications) or do we need to search for them on the DFM website?
Is it possible to display our contact details on DFM website?
Where can we find all Dubai CSD related forms?
Where can we find all CSD related fees?
If a client requires a balance statement, how can we obtain such statements?
Can we obtain a report showing the list of clients to date with their holdings details?
What are the different payment methods available to make the required payment of fees to the Dubai CSD?
Can we access a calendar on a yearly basis showing the dates of all DFM public holidays?
For transfer of securities, which account will the securities be transferred to?
Are we required to stamp and sign each and every document related to clients and global custodians we submit to the DFM?
What is the maximum character limit for investor names appearing on the DFM database?
How can we execute a transfer of dual-listed companies from an external market to the DFM for a particular client (Deposit)?
How do we update a client change of name in the DFM database?
What dividends distribution payment methods are available for our clients in the case of when DFM is the paying agent?
What are the fees for transferring dividends to custodian members’ accounts (per single Corporate Action)?
Can we direct clients to contact DFM on their requests we submit?
Is there a particular format for a global custodian agreement?
What is the exact procedure for Insider Trading?
What services are available for an issuer (listed company)?
How can I access our company share register and list of investors on a daily basis?
If I subscribe to the eSAR service, what can I expect to receive?
If I chose to subscribe to eReports, what types of reports are available?
Are customized reports available based on our requirements?
Can we request a change on any of our shareholders’ data such as contact details, if so what are the requirements for initiating such changes?
How are we notified whenever DFM applies new fees structure, or changes any rules or regulations?
How long do we have to settle any invoice issued against a service received?
How is the sharebook updated?
What is the eCalculator and what can we use it for?
What types of reports do we receive in case of corporate actions?
When is the effective date of a Corporate Action?
When is the Corporate Action for a dual-listed company-foreign executed?
Do shareholders of dual-listed companies and shareholders of private companies enjoy the same services offered to shareholders of Public Joint Stock Companies?
How are private companies different from public joint stock companies?
How are dual-listed companies different from primary-listed joint stock companies?
What types of transfers available for listed companies?
Would the Electronic Connection Service (electronic Connection with AS400 system used for share registrar) allow us to generate sharebook reports?
What is the eSAR service subscription duration?
How long does it take for a service request to be fulfilled?
What are the methods available to receive sharebooks or reports?
When does the settlement take place?
Where can we find the latest fees for issuers?
What is the Shari’a rule regarding trading in shares?
Is there a difference in the value and the percentage of Zakat on shares in the case of acquisition of shares for trading or investment purposes?
What is prohibited income?
Which entity can be referred to for the percentage of prohibited income that should be purified?
Who is responsible for purifying the prohibited income and when?
Is it permissible to deal in stocks of companies whose activities include Shari’a compliant and Shari’a repugnant activities, and what are the Shari'a parameters in such cases?
Is it permissible to deal in preferred stocks?
Can I buy shares of non-Shari’a compliant companies and donate a large portion of their profits to charity?
Is it permissible to acquire shares of a company not fully or partially fulfilling Shari’a parameters?
Is there a difference in the calculation of Zakat on shares of companies if their activities differ?
Can development projects be financed through the issuance of investment Sukuk, and what are the advantages of this financing instrument over those of bonds?
Who is bound by the DFM Shares Standard for Acquiring and Trading of Shares?
Should Zakat be paid on profits that have not been realized, in case it was purchased for the purpose of profiting and not for the purpose of trading?
What is a short sale and what is the Shari’a rule in this regard?
What is the actual percentage for Zakat calculation?
Can Sukuk be traded in the securities market similar to bonds?
Can the originator of the investment Sukuk or the party benefiting from their issuance proceeds, like the Mudarib in financing his project, redeem the Sukuk before maturity by paying their value to the Sukuk holders?
Is it essential with Sukuk to introduce and define an expected rate of return, and if yes, why?
Is it possible to modify the duration of Mudaraba Sukuk, and the rest of their terms?
Is it permissible for the Sukuk manager to give up part of the profit share defined for him in the Mudaraba?
Is it permissible to subscribe to a company’s shares whose compatibility with the Shari’a is not explicitly stated?
Is it permissible to buy and sell shares on the same day?
Is it permissible to trade the subscription rights of the listed companies whether the company is compliant or not with the Shari’a?
Is Margin Trading a Shari’a-compliant?
Is the buying of shares on the margin during the pre-interest period and then selling them and repaying the borrowed amount without incurring any actual interest permissible from a Shari’a perspective?
Is hedging against risks acceptable to Shari’a?
What are the legitimate hedging tools and mechanisms?
Is there a difference between protecting the capital and guaranteeing it?
When was the launch of the DFM Islamic Index?NEW
Why is the DFM issuing an Islamic Index and what is the importance of it?NEW
Which companies qualify for inclusion in the DFM Shari’a Index (DFMSI)?NEW
Who are the beneficiaries of the Dubai Financial Market Shari’a Index (DFMSI)?NEW
Is the DFM Shari’a Index (DFMSI) being reviewed by the same methodology as the DFM General Index (DFMGI)?NEW
Is the DFM Shari’a Index (DFMSI) a tradable Index?NEW
How is the DFM Sharia’ Index calculated?NEW
Does the DFM Shari’a Index (DFMSI) include historical data and from what date?NEW
Can the Pledgee Bank sign on behalf of the investor on the Transfer to Broker for Sell Request letter, in order to transfer the pledged securities to the Broker for sell purposes?
How does a bank enforce a pledge if the pledgor defaults and refuses to sign the Transfer of Pledged Securities letter to the trading member for liquidation?
What are the Special Deal procedures?
What is Dubai Clear implementing?
What are the changes to Dubai Clear?
As a retail investor, how will I be affected?
What type of investors will be impacted?
Is Nasdaq Dubai implementing the DVP changes also?
Will trading on Dubai Clear be impacted?
Does this mean that certain investors will receive an extended settlement?
How will clients using a Local Settlement Agent for settlement be impacted?
What is the Late Confirmation Period?
Can a Local Settlement Agent reject purchase / sell trades for settlement?
What is the effect of a purchase trade rejection by a Local Settlement Agent?
Can a client settle a rejected purchase or rejected sell trade after T+2?
Can a Local Clearing Member refuse to accept a Late Confirmation by the client for settlement of a rejected purchase or rejected sell trade?
Can a client decide to settle a rejected purchase trade after T+2?
What happens if a client does not settle the rejected purchase trade within the Late Confirmation Period?
What is the effect of a sell trade rejection?
Can a client subsequently settle a sell trade?
Is there any penalty imposed if the rejection request (for sell) or transfer request (for buy) is reversed on T+2?
Is there any penalty if the rejection request (for sell) or transfer request (for buy) is reversed on T+3?
Is there any penalty if the rejection request (for sell) or transfer request (for buy) is reversed on T+4?
What is the purpose of the Transfer Fees for T+5 and T+6?
When is a buy-in mechanism used?
What is the buy-in mechanism?
What are the DVP Procedures?
Will all Local Members be impacted by the DVP Procedures?
What are the procedures for pledging securities in DFM?
What are the procedures of increasing the Trading Limit?
What are the procedures of submitting a new Bank Guarantee?
What are the procedures of reducing the Bank Guarantee amount?
What are the procedures of cancelling a Bank Guarantee?
What are the procedures of changing the settlement bank?
Is it a requirement for a Clearing Member to renew its bank guarantees on an annual basis?
What is a securities depository?
Can I hold physical scrips?
Do I need an account with the depository?
Do I need a trading account?
What is the ticker symbol for DFM PJSC?
Which exchange are the DFM PJSC shares traded on?
Where can I find the current DFM PJSC stock price?
When did the DFM Initial Public Offering (IPO) take place?
When was the last annual shareholder meeting?
Where can I get information on the company?
Where can I obtain information on the DFM Board of Directors?
Which company is the independent auditor for DFM PJSC?
What are DFM's vision, mission and values?
How do I contact DFM Investor Relations?
What is DFM's fiscal year?
How do I obtain a copy of the DFM PJSC annual and interim reports and latest financials?
If I am not a UAE national, can I buy DFM PJSC shares?
How can I buy and trade shares on the DFM?
How to become an Accredited Broker in the DFM?
How can I request usernames for the X-Stream and AS400 Systems?
How to reset a username password on X-Stream and AS400 Systems?
How do I obtain a brokerage firm license at DFM?
Do Brokerage company employees need to get an approval on personal trades?
How is a wrong trade corrected?
Does the DFM provide Daily trading reports?
Does the DFM provide daily reports about the trading movements of a brokerage company and their investors?
How can I compare brokerage companies based on total traded value?
How is the ETF’s price calculated?
Is it the same as trading equities?
Do I trade through my broker?
What is the trading settlement period?
Do I need a DFM NIN to invest if I am an ADX/ Nasdaq Dubai investor?
Is there a limit and maximum on the number of shares that can be bought?
Will I be receiving dividends from the shares I own?
Who do I contact if I have any questions?
What is the difference between Equities and Futures?
What are the benefits of trading in Equity Futures?
How can I identify between Equities and Futures in DFM?
How do I interpret the Futures Symbol?
How can I start trading in DFM Equity Futures?
Do I need a NIN to trade DFM Equity Futures?
What currencies are DFM Equity Futures traded in?
Who can trade DFM Equity Futures?
What are the trading hours for DFM Equity Futures?
Can non-UAE nationals trade?
Is short selling allowed?
Are there any Foreign Ownership Limits (FOL)?
Do I get cash dividends by holding Futures contracts?
What is the role of a Market Maker?
How are Equity Futures Contracts settled?
What happens on the expiry date of the future?
What happens if I don’t close my position on the last trading day?
Can an investor buy or sell a Futures contract before expiry?
What are the risks involved in trading Futures?
What do the terms ‘Long’ and ‘Short’ mean?
How does DFM structure the contracts for Equity Futures?
What do you mean by ‘Contract Size’?
What is the ‘Initial Margin’?
What is the ‘Variation Margin’?
What ‘Open Interest’ means?
What is the ‘Expiration Day’?
How Equity Future Contracts are traded on the Market’?
What an Investor should be aware of before trading in Equity Futures?
Can I conduct depository transactions such as transfers and pledge on DFM Equity Futures products?
Will my Dubai CSD Investor Statement show Futures trades?
Will investors receive SMS from DFM for Futures trades?
Can a Court approach Dubai CSD to freeze the DFM Futures?
Is DVP settlement applicable for DFM Equity Futures trades?