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eStock Portfolio Services (IVR)

Service ID

The DFM Stock Portfolio Inquiry Call Service is available 24/7 in Arabic and English. The free service enables investors to enquire about their stock portfolio information on Dubai Financial Market and Nasdaq Dubai listed securities, whether Bonus Shares and Rights Issues, transfers to and from the account, and the process of buying and selling shares in their account, and the transactions made over the last 6 months.

Stock Portfolio Registration
• IVR Registration Procedures
• IVR Activation Procedures
• Lost user/pin number activate service

IVR access registration is simple to use and helps investors whenever they want to know the total of their shares/stocks across various listed securities on the DFM.

In addition, through the IVR, it takes only few minutes for investors to know about their total number of shares or brokers name at the same time for the each listed company.

In case of any loss of the activation code, investors can register again with the new pin and the user id for the further assistance.

Overseas investors can also register the (IVR) by dialing the DFM Customer Service. 

For more information on this service, please contact:
DFM Customer Services
T: +971 4 305 5555
E: customerservice@dfm.ae


  1. The Investor must register online for the service through DFM eServices, or by applying in person at the Client Affairs Department and submit the required documents
  2. An activation code will be sent to the investor through SMS text message and to the email address registered in the DFM system, containing a 6 digit code.
  3. The investor must log-in to the DFM website and activate the code in order to check their shares portfolio

Required Documents
  1. eStock Portfolio Registration Form through DFM eServices
  2. Original copy of a valid Passport
  3. Original copy of the National ID (for UAE Nationals & Residents only)
  4. A valid copy of the UAE Family Book for Nationals only
  5. An updated Investor Number (NIN) 

How to Apply?
Online through DFM eServices