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Cash Dividends Payment Method

Service ID
4.5.4

Details

Investors can submit a request via DFM eServices at www.dfm.ae or through the DFM Smart Services App.

The investor should select their preferred payment method of receiving his/her future cash dividends.

The two available options for selecting the payment method are:

1) iVESTOR Card

2) Bank Transfer

The investor can receive the unclaimed dividends by updating their payment method. Any unclaimed dividends will be transfer to the selected payment method.


Fees

Free of Charge 


Procedures
  • To submit the request via DFM eServices:

    1. Register to DFM eServices at DFM Website or DFM Smart Services App
    2. Login with your username and password
    3. Select the eFORMS tab
    4. Select the form and complete it
    5. Attach the required documents and click on ‘Submit’
    6. You will be notified by email once the status of the request is updated

    Alternatively, the investor can submit the request at DFM Client Services Affairs Desk, in person:

    1. Complete the Cash Dividends Services Form to be signed by the investor
    2. Submit the form along with the required documents to the Clients Services Affairs Department
    3. The investor’s payment method will be updated in the Dubai Financial Market system as per the investor's request
    4. In case the selected payment method is iVESTOR Card, the Card will be issued by the Client Services Affairs Department and delivered by:
    • For the address inside UAE - by courier and the investor will be notified by SMS prior to delivery.
    • For the address outside UAE – by registered post.
     Notes:
    The signature on the form should match the authenticated signature in Dubai Financial Market

Required Documents

  • Completed Cash Dividends Services Form and signed by the investor

For Individuals:

  • Valid Copy of the Passport
  • Valid Copy of the Emirates National ID (for UAE Nationals and Residents only)
  • Any document issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries or by the UAE Ministry of Foreign Affairs

In addition to specific documentations depending on:

In case the selected payment method is Bank Transfer:

  • Bank Statement or Certified Bank Letter Mentioning clearly the IBAN for the investor who owns the shares (Joint Accounts are not accepted)

In case of a Minor (below 21 years):

  • The signature of the Guardian (the Father)
  • Valid copy of the guardian’s Passport or Emirates National ID
  • In case of a guardian other than the father: true copy of duly authenticated guardianship order issued by the court or Notary public

For Companies Institutions/Governments/Banks /Funds/ Brokers registered at DFM:

  • Valid copy of the Trade License and Commercial Register

  • True copy of the Memorandum of Association

  • True copy of a duly authenticated Authorized signatory letter issued by the company. The letter is not required in case the authorized signatory is mentioned in the Memorandum of Association

  • Valid copy of the Passport or Emirates National ID of all partners

  • Bank Statement or Certified Bank Letter Mentioning clearly the IBAN for the investor who owns the shares

  • Any document issued from other countries must be authenticated by the official authorities and the UAE embassy in those countries or the UAE Ministry of Foreign Affairs.

In case of a Representative (for all investor types):

  • Valid copy of a duly authenticated Power of Attorney issued from the court or Notary Public
  • Valid copy of the representative’s Passport or Emirates National ID
  • A Power of Attorney issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries or by UAE Ministry of Foreign Affairs

 


How to Apply?
Online through DFM eServices or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai

FAQs

Yes, you can apply for an iVESTOR card and also select your preferred mode of payment for receiving any due dividends, i.e. either by crediting to your iVESTOR card account, your Bank Account or by cheque payment.
You can cancel your iVESTOR card by completing the iVESTOR Card Services Form and submitting by email to dividendservices@dfm.ae or by fax to +971 4 305 5189.
Dividends will be deposited to your iVESTOR card account only for listed companies who decide to distribute dividends using DFM as the paying agent.
For lost cards, please contact DFM iVESTOR Card Services on +971 4 305 5555, select option 3. For replacement of card, please complete the iVESTOR Card Services Form and submit by email to dividendservices@dfm.ae or by fax to +971 4 305 5189.