• IFANotification from the company
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10:00
01 january 2014
Home > Products > Services Catalogue > Services Details

iVESTOR Card Re-issuance For Lost / Damaged Cards

Service ID
4.6.6

Details
This service enables the investor to request the re-issuance of their iVESTOR Card in the case of any technical defaults, lost, stolen or damaged cards.


For more information on this service, please contact:
DFM Customer Services
T: +971 4 305 5555
E: customerservice@dfm.ae

Fees
Free of Charge; until 30thJune, 2018.

Procedures
  1. Complete the iVESTOR Card Services Request Form and submit to the Client Affairs Department along with the required documents
  2. The Client Affairs Department will issue a receipt invoice for the investor to pay the required fee amount
  3. Once payment is made, the Client Affairs Department will issue the iVESTOR Card to the investor
  4. The Card will be sent to the investor via Aramex, and the investor will be notified by SMS prior to delivery 

Required Documents
  • Valid copy of the Passport
  • Valid copy of the National ID (UAE Nationals & Residents only)

How to Apply?
Online through DFM eServices, call DFM Customer Services on +971 4 305 5555, or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai

FAQs

For lost cards, please contact DFM iVESTOR Card Services on +971 4 305 5555, select option 3. For replacement of card, please complete the iVESTOR Card Services Form and submit by email to dividendservices@dfm.ae or by fax to +971 4 305 5189.