• AMLAKClarification of the news published in media
  • CBDClarification of the news published in media
01 january 2014
Home > Products > Services Catalogue > Services Details
Rate Service

iVESTOR Card Replacement

Service ID


Investors can submit a request via DFM eServices at www.dfm.ae or through the DFM Smart Services App.

This service enable the investor to request for replacement iVESTOR Card for lost, stolen or damaged card.

Free of Charge.

  1. Complete the iVESTOR Card Services Request Form and submit to the Client Affairs Department along with the required documents
  2. The Client Affairs Department will issue a receipt invoice for the investor to pay the required fee amount
  3. Once payment is made, the Client Affairs Department will issue the iVESTOR Card to the investor
  4. The Card will be sent to the investor via Aramex, and the investor will be notified by SMS prior to delivery 

Required Documents
  • Valid copy of the Passport
  • Valid copy of the National ID (UAE Nationals & Residents only)

How to Apply?
Online through DFM eServices, call DFM Customer Services on +971 4 305 5555, or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai


For lost cards, please contact DFM iVESTOR Card Services on +971 4 305 5555, select option 3. For replacement of card, please complete the iVESTOR Card Services Form and submit by email to dividendservices@dfm.ae or by fax to +971 4 305 5189.