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01 january 2014
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Replacement of Captured iVESTOR Card

Service ID

This service allows the investor to request the re-issuance of a new iVESTOR Card if the card was captured in the ATM machine.

For more information on this service, please contact:
DFM Customer Services
T: +971 4 305 5555
E: customerservice@dfm.ae

Free of charge

  1. The investor must complete the iVESTOR Card Request Form mentioning the ATM details including the Bank name, Branch address, and the date the card was captured) and submit along with the required documents to the Client Affairs Department
  2. The Client Affairs Department will issue a new Card for the investor and notify them once ready for collection or you can request for the card to be mailed to you

Required Documents
  • Valid copy of the Passport
  • Valid copy of the National ID (UAE Nationals & Residents only)

How to Apply?
Online through DFM eServices, call DFM Customer Services on +971 4 305 5555, or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai