• DSIResults of BOD meeting
  • SALAM_BAHNotification from the company
10:00
01 january 2014
Home > Products > Services Catalogue > Services Details
Rate Service

Replacement of Captured iVESTOR Card through ATM

Service ID
4.6.7

Details

Investors can submit a request via DFM eServices at www.dfm.ae or through the DFM Smart Services App.

This service allows the investor to request for re-issuance a new iVESTOR Card if the card was captured in the ATM machine.

 


Fees
Free of charge

Procedures

To submit the request via DFM eServices:

  1. Register to DFM eServices at DFM Website or DFM Smart Services App
  2. Login with your username and password
  3. Select the eFORMS tab
  4. Select the form and complete it
  5. Attach the required documents and click on ‘Submit’
  6. You will be notified by email once the status of the request is updated

Alternatively, you can submit the request at DFM Client Services Affairs Desk, in person:

  1. Complete theCash Dividends Services Form to be signed by the investor
  2. Submit the Form with the required documents to the Client Services Affairs Department
  3. The Card will be delivered by:
  • For the address inside UAE - by courier and the investor will be notified by SMS prior todelivery.
  • For the address outside UAE – by registered post.

Notes:

  • The signature on the form should match the authenticated signature in Dubai Financial Market


Required Documents

  • Completed Cash Dividends Services Form and signed by the investor

    For Individuals:

  • Valid Copy of the Passport
  • Valid Copy of the Emirates National ID (for UAE Nationals and Residents only)
  • Any document issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries or by the UAE Ministry of Foreign Affairs

    In addition to specific documentations depending on:

    In case of a Minor (below 21 years):

  • The signature of the Guardian (the Father)
  • Valid copy of the guardian’s Passport or Emirates National ID
  • In case of a guardian other than the father: true copy of duly authenticated guardianship order issued by the court or Notary public

    For Sole Proprietorships:

  • Valid copy of the Trade License and Commercial Register
  • Valid copy of the Passport or Emirates National ID of the owner
  • Any document issued from other countries must be authenticated by the official authorities and the UAE embassy in those countries or the UAE Ministry of Foreign Affairs.

    In case of a Representative (for all investor types):

  • Valid copy of a duly authenticated Power of Attorney issued from the court or Notary Public
  • Valid copy of the representative’s Passport or Emirates National ID
  • A Power of Attorney issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries or by UAE Ministry of Foreign Affairs.


How to Apply?
Online through DFM eServices, call DFM Customer Services on +971 4 305 5555, or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai