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10:00
01 january 2014
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Receive Returned iVESTOR Card

Service ID
4.5.18

Details

Investors can submit a request via DFM eServices at www.dfm.ae or through the DFM Smart Services App.

The investor can request to receive the returned iVESTOR Card to Dubai Financial Market via the below:

  • Personal Presence
  • Authorize a person to receive the card from DFM
  • Receive iVESTOR card via courier (inside UAE only)




Fees

Courier Fees: AED 35

Personal presence at the DFM Client Affairs Desk for claiming the card: AED 0

Procedures

To submit the request via DFM eServices:

  1. Register to DFM eServices at DFM Website or DFM Smart Services App
  2. Login with the username and password
  3. Select the eFORMS tab
  4. Select the form and complete it
  5. Attach the required documents and click on ‘Submit’
  6. Enter the Payment Details and click on ‘Confirm’
  7. You will be notified by email once the status of the request is updated

Alternatively, you can claim the card by visiting the DFM Client Services Affairs Desk, in person:

  • Inform the Clients Services Affairs Help Desk Team regarding claiming the returned iVESTOR card
  • The Clients Services Affairs will confirm the identification of the Investor or Authorized Person
  • The Clients Services Affairs will provide the investor with the iVESTOR Card

Notes:
The signature on the form should match the authenticated signature in Dubai Financial Market


Required Documents

For Individuals:

  • Valid Copy of the Passport
  • Valid Copy of the Emirates National ID (for UAE Nationals and Residents only)

    For Sole Proprietorships:

  • Valid copy of the Passport or Emirates National ID of the owner

    In case of an Authorized Person (for all investor types):

  • Copy of the Authorization Letter
  • Valid Copy of the Passport
  • Valid Copy of the Emirates National ID (for UAE Nationals and Residents only)

In case of a Representative (for all investor types):

  • Valid copy of a duly authenticated Power of Attorney issued from the court or Notary Public
  • Valid copy of the representative’s Passport or Emirates National ID
  • A Power of Attorney issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries or by UAE Ministry of Foreign Affairs.


How to Apply?
Online through DFM eServices or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai

FAQs

It will take approximately 10 days to receive your iVESTOR card. The card will be sent to your address.

As a cardholder, please ensure you activate your iVESTOR card immediately to start using the card and benefit from the services.