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01 january 2014
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Receive Returned iVESTOR Card

Service ID


Investors can submit a request via DFM eServices at www.dfm.ae or through the DFM Smart Services App.


The investor can request to receive Returned iVESTOR Card via the below:

  • personally
  • authorize a person to receive the card
  • receive iVESTOR card via courier (in UAE only)


Courier Fees: AED 35

Personal presence at the DFM Client Affairs Desk for claiming the card: AED 0


To submit the request via DFM eServices:

1. Register to DFM eServices at DFM Website or DFM Smart Services App

2. Login with the username and password

3. Select the eFORMS tab

4. Choose the form

5. Fill the required information

6. Click ‘Submit’

Alternatively, you can claim the card by visiting the DFM Client Services Affairs Desk, in person:

1.Copy of passport /national ID) the authorized person’s (for UAE nationals and Residents only

2. authorized signature letter from the investor 

Required Documents

1.Copy of passport /national ID) the authorized person’s (for UAE nationals and Residents only

2. Authorized signature letter form the investor


  • The signature on the form should match the authenticated signature in Dubai Financial Market
  • In case of guardian (other than father): true copy of guardianship order issued by the court
  • In case of representative: true copy of a duly authenticated and valid Power of Attorney
  • Any document issued from other countries must be authenticated by the official authorities and the UAE Embassy in those countries

How to Apply?
Online through DFM eServices or in person at the DFM Client Affairs Department, Trading Floor, World Trade Centre, Dubai


It will take approximately 10 days to receive your iVESTOR card. The card will be sent to your address.

As a cardholder, please ensure you activate your iVESTOR card immediately to start using the card and benefit from the services.