The digital platform for every investor

Most Frequent queries

I lost my phone, is my information compromised?

If you lost your phone, please contact our customer service at 04 305 5555 immediately.

My account has been blocked, what should I do?

Please contact DFM customer support team on 04 305 5555 or email us on support@iVestor.ae.

My refund is not showing up in my statement, what should I do?

It can take up to 2-3 business days to reflect the amount in your account. Beyond that please email us on support@iVestor.ae.

What do I do if I forgot my PIN?

You can renew this immediately by entering the new pin under the card settings, Card settings- change pin- Enter a new pin – Enter pin again- OTP to confirm your new pin- new pin saved.

What to do if my card has been captured by an ATM?

Login on the app, tap on the card, select “cancel card and request a new one” and choose “ATM took the card” as the reason and request a new one.

Why didn’t I receive my card through international delivery?

Due to regulatory restrictions, iVestor cards cannot be delivered to the following countries: Vietnam, Iran, Somalia, Egypt, Russia, China, Belarus, South Korea, Sudan, Syria, Afghanistan, Australia, India, and Ukraine. We apologize for any inconvenience this may cause.

Why didn’t I receive an international OTP?

Currently, SMS services are not available for international numbers. Rest assured, we are actively working to resolve this issue and expect to restore the service for our customers soon.

Why is my card blocked?

Your card may have been temporarily blocked. Please follow the instructions provided to resolve the issue. If further assistance is needed, don’t hesitate to reach out to us.

Why is my card's POS tap function not working?

For security purposes, your card needs to be inserted or swiped at a point-of-sale (POS) terminal for the first transaction before the tap feature can be activated.

I transferred funds to my account, but they haven’t appeared yet. What should I do?

Funds may take up to one business day to appear in your account. If you do not see the funds within two business days, kindly provide proof of the transfer, and we’ll assist you further.

Why hasn’t my xCube withdrawal reflected in my iVestor account?”

Please ensure you have downloaded the new iVestor app, available on the App Store or Google Play. If the withdrawal doesn’t reflect after two business days, kindly report the issue to us for further investigation.

What is the minimum ATM deposit limit?

The minimum limit for deposit using Emirates NBD’s ATM/CDM channel is AED 100.

Can I transfer salary to iVestor?

Your iVestor is a VISA prepaid card designed specifically for receiving dividends and deposits from your own account. Please note that it’s not meant for salary payments, so any salary-related bank transfers will be rejected.

About iVestor

What is iVestor?

iVestor is a digital platform, an evolution of the iVestor prepaid card, that offers a range of features to track your dividends, securities portfolio, IPO offering, and makes spending more accessible, efficient, and engaging. You need an active primary card to be able to enjoy the features.

How do I get an iVestor card?

New user:

• Download the iVestor app (available on iOS and Android)
• Launch the app.
• Once you are directed to the welcome screen, create your account in a few easy steps. You will need your Emirates ID on hand if you are a UAE resident, or a passport if you are not a resident.
• You are in! Explore the app while you wait for your card to be delivered in 4-5 business days within UAE and 15 business days internationally.

Existing DFM user:

• Download the iVestor app (available on iOS and Android)
• Launch the app
• Login with your DFM account credentials
• Forgot your password? Tap “forgot password” and follow the steps to login.

How do I activate the card?

Through the app

• Login to your iVestor app, and click the card tab
• Provide the last 4 digits of card number and expiry date

Call Customer Service

• Land line: 043055555
• Select option 3
• Select option 1
• Enter your 16 digit card number

Is iVestor free?

Yes, iVestor is free to download and use without any fees. You do not require a minimum salary or need to maintain a minimum balance to create an iVestor account.

What information I need to open iVestor?

UAE Resident

• Active UAE mobile number
• Email ID
• Valid Emirates ID
• Current Address in the UAE

International

• Active country of residence mobile number
• Email ID
• Valid passport
• Address

Is iVestor compatible with Apple Pay?

Yes, iVestor is compatible with Apple Pay.

Can anyone sign up for iVestor?

To sign up, you must be 18 years of age or above. For a member below 18, a guardian can simply apply for the iVestor card in your name.

Is this a credit card?

No, the iVestor card is a unique “pre-paid” debit card, credited with funds including any dividends from DFM listed companies and cash “top-ups” in order to make cash withdrawals and purchases from anywhere in the world accepting VISA.

Can I apply for an iVestor card if I do not own shares in DFM?

Yes, you can still apply for the iVestor card, in fact we encourage you to onboard to iVestor, apply, activate and use the card, and get familiar to become an investor in future.

Can I withdraw cash internationally?

Yes, the iVestor card is also a cash card. You can withdraw from the credit balance on your iVestor card from any VISA or PLUS marked ATMs* worldwide. The respective forex rates apply.

If I am a representative, can I apply for an iVestor card on behalf of the investor (principal)?

This is possible provided the investor’s representative presents a duly authenticated Power of Attorney in which it states a clause authorizing the representative to apply for an iVestor card on behalf of the investor.

Can we apply for an iVestor card as a Company?

The iVestor card is only applicable for individuals and sole proprietorship.

Can I start using iVestor before I receive the physical card?

Yes, you can send and receive funds between iVestor friends using your account. More features will be unlocked once you receive the physical card. Then you must have an at least one active card to enjoy the features.

How can I reset my password? Forgot password?

Reset your password with below simple steps:

• Navigate to account settings
• Tap on account
• Tap on password
• Create your password

Can I pay bills through the iVestor?

Currently this is not available.

My card is due to expire, how can I renew it?

If you have been active user of iVestor, the card will automatically be renewed and delivered to the address provided. If the card has not been used for more than six months, the card will not be renewed and shall be cancelled. You will need to contact the support for renewal and access the features.

How can I change my card delivery address?

You can update your delivery address prior to your card expiry date by a pop up notification.

How can I freeze my card?

When you login, select the card and tap on “freeze card”. A frosted feature will appear on your card to indicate it has been frozen.

How can I set withdrawal limits?

Tap on the card then select “modify security”, here you will find the limit sections, where you can set the limit for withdrawal.

Futures Trading

What are Equity Futures?

Equity Futures is a financial contract with a value agreed upon by two parties. These contracts derive their value from the value of the underlying asset. For equity futures, the underlying instruments are shares, like EMAAR or DEWA.

What is the difference between Equities and Futures?

With Equities, the investor owns the stock of a listed company, they hold voting rights and are entitled to receive cash dividends. In equities, an investor can only go short in for selected equities subject to borrowing requirements.
Whereas with Futures, there is no ownership of the stocks, the investor has no voting rights and is not entitled to receive cash dividends. Going short for futures is possible and can be achieved by taking a sell position in the futures contract compared to going short in the underlying share

What are the benefits of trading in Equity Futures?

Incentive to make profits with minimal amount of capital investment in the form of margin instead of full contract value. However, these instruments are subjected to higher risk as well. Provides liquidity, enables price discovery in the underlying market.

What currencies are DFM Equity Futures traded in?

DFM Equity Futures are currently traded in AED. The Micro DME Oman Crude Oil contract is traded in USD (coming soon on iVestor). The contract specification will always identify the currency for the contract.

Who can trade DFM Equity Futures?

All types of investors are allowed to trade on DFM Equity futures. Example, all Individuals, institutional, funds, corporate clients, etc. A suitability assessment will be completed by the licensed DFM Equity Futures Broker.

How can I identify between Equities and Futures?

Equities and Futures are identified separately. Futures will have the word “FUT” to identify it as the Futures ticker. For example, Futures on Emaar Properties for the September 2025 expiry will be “EMAAR FUT – September 2025”.

How to read the Futures Symbol?

The Futures ticker will be identifiable with the Product Code, Month Code and Expiry Year. For example, Futures on Emaar Properties for September 2025 expiry will be represented as EMAARU25 where the “U” denotes the month of September (as per the below table), and the expiry year is 2025.

How can I start trading in DFM Equity Futures?

We make trading Futures easy for you. No matter your nationality or which country you are based in, you can apply to trade DFM Futures.

• As a first step, if you are over 18 years of age you can open a trading equity and futures account on iVestor app with our partnered brokers.
• Next, make sure your trading fund account has a cash balance for the margin requirement for trading DFM futures contracts. For example, the DFMGI future this is 5% for each contract.
• Place an order on the app to either buy or sell the equity Futures contract. The order will be sent to the DFM derivatives market via a partnered broker and executed if a matching price is available. The trade will be registered for clearing and settlement with Dubai Clear.
• Any profit or loss made due to a change in the market price of the Futures contract is settled after the closing on a daily basis as Realized PL.
• Once a position is closed, any Initial Margins related to this position, after any profit or loss, will be released and added/ deducted to/ from your trading fund account.
• For investors holding the contract to expiry date, the contract will be automatically closed and settled by Dubai Clear with the final settlement price.

Investors should continue to educate themselves about the opportunities and risks associated with futures trading. DFM Investors can access videos and more on the DFM Equity Futures resource center.

Do I need a separate account for Futures?

Yes. Futures accounts are separate from your regular trading account. Once approved, you will see “Futures” with details as an option in wallet tab within iVestor.

What is an Open position?

An open position in Futures means you have a trade (buy or sell) that is still active and not yet closed. In short, an open position shows your current exposure to the market until you close it (by taking the opposite trade or until the contract expires).

How to close Open position?

You close your Open position by taking the opposite trade for example if you have bought 1 contract than your open position in Long 1 contract and same can be closed by selling one contract in the same symbol.

What are the risks involved in trading Futures?

Trading in Futures carries risks for investors. It is recommended that investors seek financial advice before trading if they have limited experience. Risks include:

• Leverage – Magnification of the effect of the capital can lead to significant losses, considerably more than the movement of the underlying asset.
• Close out – Any open contracts are automatically closed on the expiration day by the clearing house at the Final Settlement Price.
• Margin calls – Your broker may make margin calls during the term of the future, which require immediate cash settlement. Any failure to meet this margin call may result in liquidation of your positions with or without your consent.
• Dividend uncertainty– Holders of Futures contracts do not receive any ordinary dividends paid by the company on underlying shares. Investors must also consider that expected dividends declared and factored into Futures prices are not certain and this may affect the profit or loss made by investors on their Futures trading.

What do the terms ‘Long’ (Buy) and ‘Short’ (Sell) position mean?

• Long (Buy): Entering a position to benefit from an increase in the price of the underlying asset.
• Short (Sell): Entering a position to benefit from a decrease in the price of the underlying asset, often without owning it.
• Note: For an existing long or short position the short or long action will partially close the position if you execute it with the same broker. However, if you are long with one broker, you can open a short position for the same symbol with another broker.

Is there an upper and lower limit of any contract?

Yes, there are safeguards to limit excessive price movements. DFMGI Futures have daily price limits set at 5% above or below the previous closing price. For single Stock Futures and Oman Oil DME Mini Contracts futures applies price limits too for around 25% and can be checked for the specification online here: https://www.dfm.ae/investing/products/derivatives

How does DFM structure the contracts for Equity Futures?

Equity Futures contracts have a 3-month trading cycle: the near month (one), the next month (two), and the far month (three).

New contracts are introduced on the second Thursday of the near month. Each contract expires on the third Thursday of its expiry month, and a new three months contract would be introduced a week earlier of its expiry date. By this way, before the expiry day of each contract, there will be 4 contracts available for trading in the market for one week.

For example, if a new future contract listed on October 08, 2020, there would be three contracts: The first contract expires on November 19th, 2020, the second contract expires on December 17,2020, while the third contract expires on January 21 2021. On 12 November 2020, a new contract would be introduced to be expired on the 3rd Thursday of February 2021. Accordingly, there will be four contracts available for trading during the week preceding the expiry date of near month contract.

Can I lose more money than I invested?

Yes. Futures are leveraged products. Losses can exceed your initial margin, so it’s important to manage risk carefully. Losses are deducted from the trading fund account. If balance is insufficient, all open positions will be liquidated (closed).

What are the trading hours for DFM Equity Futures?

10:00 am – 3:00 pm, Monday - Friday.

Are there any Foreign Ownership Limits (FOL)?

No, any foreign ownership limits on the company’s equity will not apply on the Futures contract.

Do I get cash dividends by holding Futures contracts?

No, investors should note that long position holders in Futures contracts are not entitled to any ordinary cash dividend paid on the underlying shares. The price of the Futures contract discounts any expected upcoming dividend.

What is the role of a Market Maker?

A market maker provides liquidity to the market. Market makers are financial institutions that simultaneously offer both Bid and Ask prices for the contract. They provide investors with the opportunity to enter and exit positions in the DFM traded Futures. Currently the DFM Futures’ market has three market makers quoting a minimum of 5 contracts on each buy and sell-side of the market. This guarantees a minimum liquidity to investors.

How are Equity Futures Contracts settled?

All Equity Futures Contracts are cash settled on a daily basis for the profit or loss calculated based on the Daily Settlement Price which is specified in the contract specification of the product. The daily settlement price will become the adjusted cost price of the contracts.

On the expiry day of the contract all open positions are expired/closed and positions are settled for the profit and loss using the Final Settlement price on the expiry day, which will be the closing price of the underlying stock or index.

Are there any price limits set in place to protect against extreme price movements?

Yes, there are safeguards to limit excessive price movements. DFMGI Futures have daily price limits set at 5% above or below the previous closing price. However, the market has the discretion to adjust the price limits if there is a significant change in the underlying DFMGI index.

Can I enter a sell order for Futures without having a long position?

Yes, going into a short position without a long position is possible. Short selling allows you to anticipate market correction.

What is the expiry date for futures contracts?

The expiry date is the last day the contract is valid. For the details you can view the contract specification.

What happens on the expiry date of the future?

On expiry date, the Futures Settlement Price is calculated based on the stock or index closing price. Any profit or loss is calculated based on this price and settled accordingly. All open Futures Positions expire on this date and Initial Margins are returned. Investors can ‘rollover’ their Futures position by closing their open position on or prior to maturity and entering a new contract to maintain their positions in the Futures. The rollover feature will soon be available on iVestor.

What happens if I don’t close my position on the expiry day?

Your position will be automatically closed and settled by the clearing house on the last trading day based on the final settlement price. The investor will be charged expiry settlement fees for any open positions closed by the clearing house.

Is short selling allowed?

Yes. Selling in advance (shorting) allows an investor to profit from a stock or index that is going to fall in price.

How do single stock futures work?

In single stock futures trading, buyers and sellers agree to the terms of the contract, including the price, quantity, and expiration date. Currently these contracts are settled through cash settlement, where the final price of the contract is exchanged for cash.

The settlement process involves the exchange of cash instead of physical delivery of the underlying shares. When the contract reaches its expiration date, the final price of the futures contract is determined based on the prevailing market price of the underlying stock. In cash settlement, there is no physical delivery of the underlying shares.

Instead, the settlement is achieved through the payment of cash differentials based on the price movement of the underlying asset. The futures price is determined by the current price of the underlying stock, adjusted for factors such as dividends, interest rates, and market expectations.

How do oil futures work?

Trading oil futures involves entering a contract to either buy or sell a specific amount of crude oil at a future date. The contracts have standardized terms, including the quantity, quality, and delivery location of the oil. The futures price is determined by factors such as supply and demand dynamics, geopolitical events, and market expectations. Upon expiration, the contracts are settled in cash, with no physical delivery of the oil.

What is the future contract specification for Index futures?

Underlying Index
DFM General Index (DFMGI)

Currency of Trading
AED (UAE Dirham)

Contract Type
Futures

Contract Size
10

Contract Value
DFMGI Futures price x Contract size Example: (3500 x 10 = 35,000)

Contract Series
3 consecutive months contracts. Example: June 2023, July 2023, and August 2023.

Tick Size
0.50

Tick Value
Contract Size x Tick size - AED 5

Safeguards (daily price limits)
5% up and down from previous closing price. Market would have the discretion to increase or decrease the price limits pending market circumstances, if there is significant change in the underlying DFMGI index.

Settlement Type
Cash Settlement

Daily Settlement Price
Theoretical Futures Price of Underlying Index, Calculated In accordance with the Clearing, Settlement and Risk Management Procedures for Derivatives

Final Cash Settlement Price
FCSP is based on the closing price of the underlying Index on Last Trading Day

Expiry Day (Last Trading Day)
3rd Thursday of the expiry month. In the event of the 3rd Thursday not being a Business Day, the Last Trading Day shall normally be the Business Day prior the 3rd Thursday.

Trading Days
Exchange Business Days

Settlement Day
T+1 (Business Day following the Trading Day)

Settlement Currency
AED (UAE Dirham)

Listing of New Contract Series
2nd Thursday of the expiry month i.e., Thursday prior to Expiry Day

Trading Hours
Monday- Friday, 10:00 - 15:00 (UAE Time). Please refer to Trading Manual for further details on trading sessions

Max Order Size (In Value)
AED 20 million

Direct Deals (No of Lots)
300

Position Limit
Higher of 10,000 lots or 30% of the total open interest in the market. For further details refer Dubai Clear circular

Initial Margin Rate
Minimum 5% and adjusted from time to time as per Dubai Clear Risk Management procedures

Matching Engine Board
DFMGI Futures will be listed on DFM Futures AED board (602)

How do Index Futures work?

Similar to single stock futures, index futures involve standardized contracts with predetermined expiration dates and contract sizes. The futures price is based on the current level of the underlying index and considers various market factors. Index futures are settled in cash upon expiration, as there is no physical delivery of the underlying stocks.

How do I place a Futures trade on iVestor?

You can select the futures tab on the search bar to view all futures contracts, choose the contract, enter your order details (Buy/Sell, quantity, price type, broker), and confirm the order.

What do you mean by ‘Contract Size’?

Contract (lot) size represents the minimum number of units of the underlying Equities or index you buy or sell when 1 contract of Futures is bought or sold.

For example, if the product specification of Single Stock Future says that the Contract size is 100 then it means when 1 contract is bought or sold, it is equivalent of buying or selling 100 shares of that underlying.

What is DFMGI Futures?

DFMGI Futures refers to futures contracts based on the DFM General Index (DFMGI), which is the benchmark index for the Dubai Financial Market (DFM) designed to track the performance of the most liquid, and amongst the largest companies listed on the market. It allows investors to speculate on the future price movements of the DFMGI and provides a tool for portfolio diversification and risk management.

How can investors benefit from DFMGI Futures?

It offers investors a simple, cost-effective way to trade their view on the DFM market. It also provides investors with an efficient tool to hedge their DFM equity portfolio risk.

How is the contract size and value determined?

The contract size for DFMGI Futures is 10 units. The contract value is calculated by multiplying the DFMGI Futures price by the contract size. For example, if the DFMGI Futures price is 3,500, the contract value would be AED 35,000.

What are the trading hours for DFMGI Futures?

DFMGI Futures can be traded from Monday to Friday, between 10:00 and 15:00 UAE time. Please refer to the Trading Manual for more detailed information on the trading phases. Note: for specific brokers, futures trading is suspended during pre-close and pre-open.

How are DFMGI Futures settled?

DFMGI Futures are settled through cash settlement, which means the settlement is made in cash rather than through physical delivery. The daily settlement price is determined based on the theoretical future price of the underlying index, while the final cash settlement price is based on the closing price of the underlying index on the last trading day.

What is the expiration and listing process for DFMGI Futures?

The expiration, or last trading day, for DFMGI Futures is set as the 3rd Thursday of the expiry month. If the 3rd Thursday is not a business day, the last trading day will be the business day prior to the 3rd Thursday. New contract series will be listed on the 2nd Thursday of the expiry month, which is the Thursday preceding the expiration day.

Is there a maximum order size or position limit for DFMGI Futures?

The maximum order size for DFMGI Futures is set at AED 20 million in value. Direct deals, which are trades conducted outside the order book, are limited to 300 lots. Additionally, there is a position limit at the member level, which is the higher of 10,000 lots or 30% of the total open interest in the market.

What is the contract series for DFMGI Futures?

Contract Series is up to 3 consecutive months contracts. Example: April 2026, May 2026 and June 2026.

What is the ‘Initial Margin’ for DFMGI Futures?

By taking Long or Short position in a future contract, the investor needs to deposit a minimum amount of acceptable collateral as an Initial Margin with the member. Initial Margin rates for DFMGI Futures is 5% as prescribed by Dubai Clear. However, members have the right to ask for a higher Initial Margin depending on the risk profile of the client. When the client closes the position (sell to close Long position and buy to close short position), the balance of the Initial Margin is released.

Example:
On September 1, 2026, an investor buys a 1 contract of DFMGI Futures at a price of AED 3,500 September 2026 expiry.
Contract Size is 10 and Initial Margin is 5% per contract.
Expiry day of the contract will be 17 September 2026
The contract value is AED 35,000 (1 * 3,500 * 10)
The investor pays only AED 1,750 as Initial Margin (35,000*5%).

What is the future contract specification for single stock?

Contract underlying
Security traded on UAE stock exchange and as approved by Nasdaq Dubai and published by way of notice

Currency
Same as trading currency of underlying security in primary market. Settlement currency will be in AED or USD as selected by each Clearing member.

Contract Series
1 month, 2 months and 3 months expiry

Minimum Price Movement (Tick size)
0.001

Daily Price Limits
20% up and 15% down from previous closing price

Settlement Type
Cash settled

Expiration Settlement Price
Last 30 minutes of volume weighted average price (VWAP) of the underlying security

Last Trading Day/Expiry Day
3rd Thursday of the expiry month. In the event of this not being a Business Day, The Last Trading Day shall normally be the Business Day prior to the 3rd Thursday.

Settlement Day
Business Day following the Expiry Day
Listing of New Contract Month
2nd Thursday of the expiry month i.e. Thursday prior to Expiry Day

Trading Hours
Monday to Friday, 10:00 am - 3:00 pm

Contract Size
100 Shares

What is the future contract specification for Oil Futures?

Product
DFM Micro GME Oman Crude Oil Futures

Symbol
OMOIL

Underlying
GME Oman Crude Oil Futures

Currency
USD

Contract size
100 barrels

Price Quotation
U.S. dollars and cents per barrel

Maturity
Monthly contracts for the next twelve months forward

Settlement Type
Cash Settled

Last trading day
Five-business days prior to the last Business day of the second month preceding the delivery month. If the Last Trading Day is a holiday then the Last Trading Day will be the one business day for both DFM and GME preceding the holiday (e.g. The Last Trading for July Futures 2022 delivery contract will be 24 May 2022)

Final Settlement Day
Business day next to last trading day

Future Type
Daily settled with cash settlement after the last trading day
Listing of new expiries
Business day following the last trading day

Price Limits
No limits

Tick Size
$0.01

Daily Settlement Price
Closing price of Futures Contract (or) Closing Price derived from the underlying as determined by Dubai Clear from time to time

Final Settlement Price
GME Market Price on the Last Trading Day or as deter- mined by Dubai Clear from time to time

Trading Hours
Monday to Friday, 10:00 to 15:00

Trading Board on Matching Engine
605

What is the ‘Initial Margin’?

To take Long or Short position in a future contract, the client needs to deposit a minimum amount of acceptable collateral as an Initial Margin with the Broker. Initial Margin rates are as prescribed by Dubai Clear. When the client closes the position (sell to close Long position and buy to close Short position), the balance of the Initial Margin is released.

Example:
On September 1, 2020, an investor buys a 200 contracts of XYZ company at a price of AED 2.00 September 2020 expiry.
Contract Size is 100 and Initial Margin is AED 20 per contract.
Expiry day of the contract will be 17 September 2020
The contract value is AED 40,000 (200 * 2 * 100)
The investor pays only AED 4,000 as Initial Margin (200*AED20).

What is the ‘Variation Margin’?

After the close of each trading day and if the market in your future contract has moved, you either have a gain or loss in your account. Variation Margin is the process of crediting or debiting this profit or loss from your account.
For example, if you bought a stock at AED 2, until you sell the stock all your gains and losses are unrealized. But if you bought the futures contract at AED 2, and the price went up by the end of the day, you will have a cash gain realized in your account. If the price went down, you will have a cash loss in your account.
There are no overnight finance charged to your account, a distinct difference with Contracts for Difference (CFDs).

What are the Margin levels?

Covered Margin Level
If your margin level is above 75%, your position is fully secured.
Action: No action is needed.

Moderate Margin Level
If your margin level is between 51% and 75%, your position is stable but could be affected by market volatility.
Action: Monitor your position and ensure you have enough funds available.

Under Risk Margin Level
If your margin level is between 26% and 50%, your position is nearing the liquidation threshold.
Action: Add funds or reduce your position to avoid auto-liquidation.

Liquidation' Margin Level
If your margin level is 25% or lower, your position is at immediate risk of being closed.
Action: Add funds before the next trading session to maintain your position.

How is Margin Level calculated?

The formula is:
Margin Level = ((Trading Funds – Losses) / Margin Requirement) × 100

What does 'Required Margin' mean for a contract?

Required Margin is the amount of capital needed to open and maintain a futures position. For example, when EMAAR is trading at AED 15, then 1 contract of EMAAR Future (equivalent to 100 shares of EMAAR), the margin requirement is AED 190.

What does “Open Interest” means?

Open Interest is the total number of outstanding contracts that are held by the market participants at the end of each day.

If both parties to the trade are initiating a new position (one new buyer and one new seller), open interest will increase by one contract. If both clients are closing an existing or old position (one old buyer and one old seller), open interest will decline by one contract. If one old client passes off his position to a new client (one old buyer sells to one new buyer), open interest will not change. To determine the total open interest for Equity Futures, we only need to know the total from one side, buyers or sellers, and not the sum of both.

What is the ‘Expiration Day’?

It is the last day on which the contracts expire. Futures contracts expire on the third Thursday of the expiry month. If the third Thursday is a trading holiday, the contracts expire on the previous trading day.

How do I track my open Futures positions?

Go to wallet > Futures to view your open positions, P&L (profit and loss), and margin requirements in real time.

What an Investor should be aware of before trading in Equity Futures?

• Investors must understand that investment in Futures has an element of risk and is generally not an appropriate avenue for someone of limited resources (limited investment), limited trading experience, and low risk tolerance.
• An investor should therefore carefully consider whether such trading is suitable for him or her in the light of his or her financial position.
• An investor must accept that there can be no guarantee of profits or no exception from losses while executing orders for purchase and / or sale of Future contracts, Investors who trade in Futures at the Exchange are advised to carefully read the Risk Disclosure Document and the details contained therein.
• The investor must read this document, understand the implications, and sign it. The document clearly states the risks associated with trading in Equity Futures and advises investors to exercise the utmost caution before entering into the market.

Why Realized P&L showing negative once I open the position?

It is because of the commission charged by the broker for opening a position. Realized P&L is the profit or loss from positions that have been closed including commission.

How long does opening a futures account approval take?

Typically, account activation takes 1–2 business days approved by the selected broker.

What is 'Realized P&L'?

Realized P&L is the profit or loss from positions that have been closed including commission. It represents actual gains or losses that have been settled.

What does the Futures 'Net P&L' represent?

The Futures Net P&L (Profit and Loss) shows your total gains or losses from futures trading, calculated in AED. It includes both realized and unrealized P&L along with commission.

What does the percentage refer to in the Futures 'Net P&L'?

It refers to the return on the gain/ loss compared to the margin reserved to open the position.

What does 'Margin Level' mean?

Margin Level shows your account’s collateral status and trading capacity.
It includes:
- Collateral Value: Total funds available for trading minus unrealized losses, to cover the margin.
- Trading Funds: Available funds for trading.
- Unrealized Losses: Losses from open positions.
- Margin Requirement: Minimum margin needed to maintain positions.
- Collateral Utilisation %: Indicates how much of your collateral is being used.

What is the difference between 'Adjusted Cost Price' and 'Current Price'?

- Current/ Closing price: Current price is the last traded price during trading hours, and the closing price is daily settlement price.
- Adjusted cost price: Adjusted cost price is the average cost of your open positions, updated with the daily settlement price and any trades you make during the day (buying, selling, or closing).

How is commission charged on futures trades?

Commissions are charged per contract value per side (buy/sell). The exact rate depends on the broker and contract type. You will see the fee breakdown before confirming an order.
There may be exchange fees, clearing fees, and broker fees as applicable. All fees are transparently displayed while placing the order.

What happens if I get a margin call?

If your account falls below the required margin, you’ll receive a margin call by email and notification. You must deposit additional funds or close positions to avoid liquidation.

How do I avoid liquidation?

Monitor your margin levels closely daily. You can also deposit additional funds to your trading fund and maintain your position.

Will I be notified before liquidation?

Yes, iVestor sends real-time alerts/ email when your margin falls below the margin level threshold (moderate, under risk, and liquidation). However, in fast moving markets, liquidation may occur quickly.

Can I recover a position after liquidation?

No, once a position is liquidated, it is closed permanently. You can open a new position if you have sufficient margin.

How do I view my futures trading history?

Go to the "Transaction History" section in the app to see all your completed trades, profits, and losses.

Why am I not able to withdraw my Futures profit?

The profits will be credited to you trading fund and will be available for further trading. Actual withdrawal will be permitted after 2 working days. After 11:00 am.

Can I withdraw funds while holding open futures positions?

Yes, but the required margin amount will remain blocked from withdrawing.

What is 'Unrealized P&L'?

Unrealized P&L reflects the profit or loss on open positions based on current market prices and your adjusted cost price. It changes in real time as prices fluctuate.

How do I open a Futures account on iVestor?

Through the ivestor app, select Futures from the wallet tab and apply. Each broker may require their own onboarding requirement and acknowledgement or approvals before enabling Futures trading on iVestor.

Virtual Cards

What is a virtual card?

A virtual card is a digital only VISA card that exists only in electronic form and can only be used for online or remote transactions.

Can I use a virtual card for in-store purchases?

Yes, through apple pay and google pay which will launched soon!

Is there an expiration date for virtual cards?

Yes, virtual cards typically have an expiration date of 5 years by default and investors can delete the card anytime once the purpose is accomplished.

You can fund a virtual card by transferring money from primary iVestor card.

You can fund a virtual card by transferring money from primary iVestor card.

Are there fees associated with virtual cards?

You can have 1 free virtual card. Up to 2 additional virtual cards can be provisioned at a fee.

Can I cancel a virtual card at any time?

You can usually cancel a virtual card.

Can I use a virtual card for iVestor to iVestor transfer?

It is only available to primary iVestor card of the recipient.

Can I use it for IPO subscription?

Yes, you can.

Portfolio

What is the portfolio section on the app?

The portfolio section is a feature that allows users to manage and track their investments in stocks of listed companies in DFM. The portfolio section typically displays details about your stock holdings, including stock names, quantities, current market values, and performance metrics.

Can I buy stocks through the app?

No, you can only have a view of your total investment and portfolio, of DFM listed company’s stock.

What is the total investment?

The total investment calculates the sum of your portfolio and saving goals. The interactive chart shows the trend of the market value of your portfolio in time.

Can I see the historical performance of my portfolio?

You can see historical performance charts and data for your portfolio from 2015 onwards.

Saving Goals

What is a saving goal account?

A saving goal in iVestor is a specific financial target you set for yourself, such as saving for a vacation or a new gadget. You can start saving toward your goals on iVestor. Using 3 options such as an automatic transfer from your main account to your saving goals, round ups options from POS and dividends to be transferred to saving goal.

Is it possible to edit or change the target amount or due date for a saving goal?

currently you cannot edit or adjust the target amount and due date of your saving goal.

How do I track my progress toward a saving goal?

You will be able to see a progress tracker that shows how close you are to reaching your saving goal.

What happens if I miss the due date for my saving goal?

The goal is incomplete; however, funds will keep on being added to the saving goal.

Are saving goals in wallet apps interest-bearing?

There is no interest, or any fee associated with saving goal accounts.

What happens when I reach my saving goal?

When you reach your goal, you can typically mark it as completed and access the funds for your intended purpose.

Can I pause or temporarily stop contributing to a saving goal?

You can pause or adjust your contributions to a saving goal as needed.

How does the round up in saving goal work?

any time you make a POS transaction the rounded-up amount will be moved to your saving goal.

Split Bills

What is the 'Split Bill' feature in the app?

The 'Split Bill' feature allows users to divide expenses among multiple people when sharing costs. You can create a group with people you want and start splitting bills equally or not.

How do I split the bill?

To split a bill, open the app, select the transaction, choose the "split bill" option, and select the names or contact details of the people involved, next you can decide on the amount for each person and split the bill. You can customize the split by entering individual amounts or percentages for each participant based on their share of the expense.

Can I split bills with people who don't use iVestor?

You can send them the request and they’ll receive it via SMS, to onboard to iVestor and continue with the payment.

How do I settle a split bill after dividing the expenses?

The users will receive the request on their iVestor app and they have option to accept and pay by their iVestor or decline.

Can I review the history of split bills within the app?

Yes, transaction history on the app includes split bills.

What if someone forgets to pay their share of the split bill?

You can send reminders through the app or manually record their contribution as unpaid.

Can I split bills for online purchases or only for in-person transactions?

You can split bills for both online and in-person POS transactions.

Can I split bills with people from different countries?

Typically, you can split bills with anyone, but ensure they are willing participants and preferably part of the iVestor eco-system.

What happens if someone cancels their payment for a split bill?

You can follow up with them directly.

Can I split bills for shared transportation, like rideshares or car rentals?

Yes, you can split expenses using the app's split bill feature, if the payment was made iVestor VISA card.

Transfers (iVestor)

What should I do if I did not receive a transfer to my iVestor account?

Bank account fund transfer may take time to be received or contact support.

What is my transfer transaction limit?

For iVestor-iVestor and bank transfers the daily limit is AED 50,000.
For top-up to xCube, the daily limit is AED 150,000.

How do I transfer money to my iVestor account from another bank account?

Top up your iVestor account via bank transfer using your iVestor IBAN details and choosing beneficiary bank as Emirates NBD.

How can I transfer domestically?

Through the app send funds > bank account > input the IBAN or SWIFT. Domestic (UAE) transfers are available with a fee of 2.10 AED for any local banks except for ENBD, EIB and Liv accounts.

How long will it take to transfer to other domestic accounts?

It can take up to 24hrs. depending on the cut off times of Central bank of UAE.

How can I transfer internationally?

Through the app select: send funds > bank account > input the IBAN or SWIFT and it will automatically detect the country. International transfers are available with a fee of AED 42 and beneficiary’s bank and exchange rate fees may be deducted from the entered amount.

Will I receive all my dividends through my iVestor card?

Dividends will be deposited to your iVestor card account only for listed companies who decide to distribute dividends using DFM as the paying agent.

Card Charges

iVestor Card

IBAN Account & Debit Card	Free
Balance Requirement	No Minimum Balance
Card Issuance	Free
Account Closure	No charge
Card Replacement	No charge
Card Re-delivery	AED 35.00

Fund deposit into iVestor

Cash Deposit at ENBD ATM	Free
Cash Deposit over the counter in Emirates NBD branch	Free
iVestor to iVestor Transfer	Free
Online Banking	AED 2.00

Card Transactions

Cash Withdrawal at ENBD ATM	Free
Cash Withdrawal at any UAE ATM (Other than ENBD Bank ATM)	AED 6.00
Cash Withdrawal at International ATM	AED 25.00
Balance Inquiry at ENBD ATM	Free
POS Transactions within UAE	Free
E-Commerce Transactions	Free

Fund transfer from iVestor

Local outward transfer	AED 2.10 bank charge
International Outward transfer	AED 42.00 bank charge + recipients’ bank may have their own charges

Statement

Monthly email statement or app

Free

Virtual Card

Up to 3 virtual cards

1 card free, One time fee of AED 15 per additional card

Trading with iVestor

Is iVestor a broker?

No, iVestor is not a broker. It facilitates order placement and account management, but execution is done by the partner broker (currently xCube and BHM Capital).

Who executes the trades placed on iVestor?

All trades are executed by the partner broker. Currently, xCube is the sole partner, with more brokers to be added soon.

What markets can I view in the Market Watch?

Currently, only securities listed on the Dubai Financial Market (DFM) are viewable.

What does the performance graph represent?

The graph shows the real-time index performance with selectable time ranges: weekly, monthly, or yearly.

How many Watchlists can I create?

There is no visible limit. You can organize Watchlists by categories like “Favorites,” “Growth Stocks,” or “Dividend Payers.”

What is the “Top Movers” feature?

It shows the top gainers, losers, and high-volume stocks, helping you spot market trends quickly.

How do I use the Watchlist?

Use the search bar to find a stock and click to add it to your Watchlist for easy tracking.

What kind of news updates are available?

Real-time updates from DFM, including general market news, regulatory updates, and corporate disclosures.

What are “Upcoming Corporate Actions”?

They include dividends, IPOs, mergers, acquisitions, and more—helping investors prepare for key events.

What are “Indices” in the Explore tab?

Indices represent groups of stocks. They help you compare individual stock performance with the broader market.

Can I search for specific stocks or sectors?

Yes, use the search bar in the Explore tab to find securities listed on DFM.

How can I view corporate action details?

Tap the file icon next to the event to view related documents like agendas or official letters.

Can I set reminders for corporate actions?

Yes, use the calendar icon to add event reminders.

What types of orders can I place on iVestor?

• Market Orders: Executed at current market price.
• Limit Orders: Executed at a specific price you set.

Where can I place trades?

From the main navigation "Trade" button, the company page, or your holdings in the Wallet tab.

What happens if I see a “restricted screen” while trading?

• Likely due to missing or expired documents. Contact support@xcube.ae.
• If your xCube account has been upgraded to a margin account, trading through iVestor is currently restricted.

How do I sell shares held in CSD or with another broker?

You need to transfer them to the partner broker (xCube) before placing a sell order.

Where can I view my trading and transaction history?

Go to “Activity History” in the Wallet tab or company page to view: ,

• Open orders
• Order history
• Transaction statements for your Trading Fund account

Where do I see the stocks I bought?

Check the Holdings section in the Wallet tab or within your trading account overview (xCube).

Why is the estimated price different from the market price during order placement?

The app estimates at the upper limit of the price to account for volatility. The actual execution price is confirmed after placement.

What is a “Trading Fund Account”?

A dedicated account within iVestor used exclusively for trading. You can deposit from your iVestor card and withdraw funds based on available balances.

Can I open an account with brokers other than xCube?

Not yet. iVestor is working to onboard more brokers.

What does the Wallet tab show?

A consolidated view of your:

• Trading Fund Account
• iVestor card balance
• Securities portfolio
• Saving goals
• IPO subscriptions

Apple Pay

What is Apple Pay?

Apple Pay, is a mobile contactless payment solution that enables customers to make in-store, in apps, and on the web purchases with select Apple devices. You can use Apple Pay everywhere contactless payments are accepted.

In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. Within websites in Safari, you can use Apple Pay on your iPhone, iPad, and Mac.

How does Apple Pay work?

Apple Pay uses Near Field Communication (NFC) to make contactless mobile payments.

How secure is Apple Pay?

Apple Pay protects your payment info with multiple layers of security, using one of the world's most advanced security infrastructures to help keep your information safe. When you use your phone to pay in stores, Apple Pay doesn't send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information - so your card details stay safe.

How to pay using iPhone or Apple Watch?

1. To pay with Face ID, double-click the side button, glance at your screen, then hold your iPhone near the card reader, with your finger on Touch ID.
2. To pay with your Apple Watch, double-click the side button and hold your Apple Watch up to the card reader.

How to set your card as your default card in Apple Wallet?

1. Open the Apple Wallet app on your iPhone, touch and hold down on your iVestor card to drag it to the front of your cards.
2. Open settings on your iPhone and tap ‘Wallet & Apple Pay”, Go to “Transaction Defaults” and tap on ‘Default card, the change will be notified with a tick sign.

Can I continue using Apple Pay if my physical debit or credit card has been replaced?

If your old card was blocked when you placed a request for replacement, you’ll need to activate and enroll your new card to continue using Apple Pay.

Can I add my virtual cards to apple pay?

Yes, you can. Follow the same steps to enroll virtual Card into Apple Pay.

How can I remove my iVestor Card from Apple Pay?

On iphone:

• In the Wallet app, tap the card that you want to remove.
• Tap the More button , then tap Card Details .
• Scroll down and tap Remove Card.

On Apple Watch

• On your Apple Watch, tap the Wallet app.
• Tap the card that you want to remove.
• Scroll down and tap Remove.