Investor FAQs
Investor
Investor Number Services
No, personal presence is not required to obtain an Investor number. Investors may apply on the DFM App or iVestor App.
Yes. The Dubai Central Securities Depository (Dubai CSD) is open to investors of any nationality based in any country. Any individual or institution can apply for an Investor Number (NIN) with the Dubai CSD in order to trade both DFM and Nasdaq Dubai listed securities.
Yes. Investors below the age of 18 are considered minors, and therefore the guardian must request the Investor Number (NIN) on behalf of the minor. Click here to view the steps.
Trading requires opening an account with a brokerage firm licensed on the DFM
or
You can download the iVestor app to instantly open a trading account with our partnered brokers and trade instantly.
You can apply by providing a duly authenticated Power of Attorney.
Investor Numbers (NIN) can be issued immediately once the request is submitted.
- Opening an Investor Number (NIN) is a free of charge service.
Trading
- After getting your Investor Number (NIN), select a brokerage firm and open a trading account. There are different ways of opening a trading account, check what your broker offers - digital account opening through either DFM/iVestor app or broker apps, or by visiting their branch.
- Through DFM app: all you need is an Emirates ID or passport. Your trading account will be created subject to the broker’s approval.
- Through iVestor app with our partner brokers
- Visit broker member branch: you will need your Emirates ID, passport, family book (UAE Nationals), visa (UAE residents), and bank account statement.
If you applied through DFM app, you can start trading once your broker confirms to you via sms or email.
Or
If you applied through iVestor app, you can directly open a trading account with our partnered broker and trade instantly.
- your broker will review your application with you to provide a certain document or confirm on certain details for further verification.
Transfers
- Transferring shares between accounts of two different investors are permitted only if there is a 2nd degree kinship between the transferor and transferee.
Special Deals off the market are also permitted provided the value of shares of the deal is AED10,000,000 and above.
- In order to process the transfer off the market, the shares must be available in your Dubai CSD account.
Shares cannot be transferred if they are frozen. Frozen shares need to be un-frozen first; this process requires submission of an original certificate or copy of Allotment Notice to the DFM.
The requirements of securities withdrawal from the Dubai Central Securities Depository (Dubai CSD) are as follows:
An official letter or a depositing and withdrawing form should be sent by the investor completed with the following details:- Investor Name.
- Investor Number.
- Company Name.
- Quantity of securities to be transferred.
- Identify the transfer is to be made from Dubai Central Securities Depository (Dubai CSD) (tick the appropriate box on the form).
- Trading member account number in the other market.
- Trading member's stamp and authorized signature.
- Submission of fees by Trading member.
Al Salam Bank – Sudan have different procedures for withdrawing shares from the Dubai Financial Market (DFM) to the Khartoum Stock Exchange, the investor should follow the below mentioned procedures:
- Complete the Securities Deposit & Withdrawal Request Form. (tick the withdrawal box)
- Attach a passport copy or ID copy of the individuals.
- Attach a visa copy (for non-UAE nationals).
- Attach the Articles of Association and Commercial Registration, which should illustrate the company’s nationality.
- Submission of fees.
Note: In some cases there are requests to withdraw Gulf Financial House shares from the Dubai Financial Market (DFM) to the Al Bahrain Stock Market to re-transfer shares to the Al Kuwait Stock Market, and the reason for this is there is no sub-listed agreement signed between the DFM, Gulf Financial House and the Kuwaiti Company for Clearance. And in this case, usually the investor's letter for withdrawal of the shares does not mention the investor 's number or investor 's account details with the member. The Dubai CSD will accept the letter under the condition that the letter must specify that the reason to transfer securities to Bahrain is in order to re-transfer the securities to the Al Kuwait Stock Market.
Statements
Yes, via iVestor app, DFM app and DFM eServices.
Dividends Services (iVESTOR)
- UAE mailing addresses: approximately 10 working days via courier and the investor will be notified by SMS prior to delivery.
- Overseas mailing addresses: approximately 15 working days by registered post / courier during pandemic.
- Cash Deposit and withdrawals made from Emirates NBD cash machines are free of charge while withdrawals from cash machines of other banks may be chargeable.
Online transfer and top up from ENBD online banking to iVestor card is free of charge, however online transfer and top up from others banks may be chargeable.
- Activation of the iVestor card is authorized only by the iVestor cardholder.
- Yes, you can apply for the iVestor card once you open an Investor Number (NIN) with the DFM.
If you already have an Investor Number (NIN), kindly complete the Cash Dividends Payment Method to apply for an iVestor card via DFM App or DFM eServices.
- Yes, on monthly basis investor will receive e-statement on the registered mail ID.
However, you can also check your statement through iVestor app or DFM mobile app or eServices.
Yes, the iVestor card is also a cash card so you can withdraw from the credit balance on your iVestor card from any VISA or PLUS marked ATMs* worldwide.
*Subject to bank charges.
- The iVestor card is only applicable for individuals and sole proprietorship.
- The iVestor card is only applicable for individuals and sole proprietorship.
- Applying for an iVestor card is free of charge.
New investors can apply for investor number through iVestor app or DFM app.
If you have an Investor Number (NIN), you can apply for an iVestor card by updating your payment method via DFM app or DFM eServices.
- Please contact DFM iVestor Card Services on +971 4 305 5555, selecting option 3.
- This is possible provided the investor’s representative presents a duly authenticated Power of Attorney in which it states a clause authorizing the representative to apply for an iVestor card on behalf of the investor.
For lost cards, you can request an iVestor card replacement through DFM mobile app or eServices.
- There is no annual fee, the card is valid for 5 years.
Dividends Services (Bank Account)
- There are charges for every dividend transfer per company. The charge is deducted from the dividend amount.
- For Local Bank Account, if the dividend amount per symbol is less than 4 AED, the amount will not be transferred to the Bank Account. Except for Emirates NBD and Emirates Islamic Bank.
For International Bank Account, if your dividend amount per symbol is less than 500 AED, the amount will not be transferred to the Bank Account.
The Bank Account payment option is not applicable. Instead, you will be paid by credit into the iVestor card.
The Bank Account payment option is not applicable for the dividends below AED 500. Alternatively, the investor can submit a request to receive cash dividends and change the payment method for receiving dividends to iVestor Card.
- No, you must only provide the bank account details of the minor and not for a third-party.
- Yes. You can apply for an iVestor card and also select your preferred mode of payment for receiving any due dividends, either by crediting to your iVestor card or your Bank Account.
- Yes, the bank account option is applicable for all types of investors.
- You will receive your dividends via direct credit to your Bank Account only for the companies who decide to distribute their dividends through the DFM as the paying agent and if you have selected the bank account option for receipt of dividends.
iVestor
Most Frequent queries
- If you lost your phone, please contact our customer service at 04 305 5555 immediately.
- Please contact DFM customer support team on 04 305 5555 or email us on support@iVestor.ae.
- It can take up to 2-3 business days to reflect the amount in your account. Beyond that please email us on support@iVestor.ae.
- You can renew this immediately by entering the new pin under the card settings, Card settings- change pin- Enter a new pin – Enter pin again- OTP to confirm your new pin- new pin saved.
- Login on the app, tap on the card, select “cancel card and request a new one” and choose “ATM took the card” as the reason and request a new one.
- Due to regulatory restrictions, iVestor cards cannot be delivered to the following countries: Vietnam, Iran, Somalia, Egypt, Russia, China, Belarus, South Korea, Sudan, Syria, Afghanistan, Australia, India, and Ukraine. We apologize for any inconvenience this may cause.
- Currently, SMS services are not available for international numbers. Rest assured, we are actively working to resolve this issue and expect to restore the service for our customers soon.
- Your card may have been temporarily blocked. Please follow the instructions provided to resolve the issue. If further assistance is needed, don’t hesitate to reach out to us.
- For security purposes, your card needs to be inserted or swiped at a point-of-sale (POS) terminal for the first transaction before the tap feature can be activated.
- Funds may take up to one business day to appear in your account. If you do not see the funds within two business days, kindly provide proof of the transfer, and we’ll assist you further.
- Please ensure you have downloaded the new iVestor app, available on the App Store or Google Play. If the withdrawal doesn’t reflect after two business days, kindly report the issue to us for further investigation.
- The minimum limit for deposit using Emirates NBD’s ATM/CDM channel is AED 100.
- Your iVestor is a VISA prepaid card designed specifically for receiving dividends and deposits from your own account. Please note that it’s not meant for salary payments, so any salary-related bank transfers will be rejected.
About iVestor
- iVestor is a digital platform, an evolution of the iVestor prepaid card, that offers a range of features to track your dividends, securities portfolio, IPO offering, and makes spending more accessible, efficient, and engaging. You need an active primary card to be able to enjoy the features.
- New user:
- Download the iVestor app (available on iOS and Android)
- Launch the app.
- Once you are directed to the welcome screen, create your account in a few easy steps. You will need your Emirates ID on hand if you are a UAE resident, or a passport if you are not a resident.
- You are in! Explore the app while you wait for your card to be delivered in 4-5 business days within UAE and 15 business days internationally.
- Download the iVestor app (available on iOS and Android)
- Launch the app
- Login with your DFM account credentials
- Forgot your password? Tap “forgot password” and follow the steps to login.
- Through the app
- Login to your iVestor app, and click the card tab
- Provide the last 4 digits of card number and expiry date
- Land line: 043055555
- Select option 3
- Select option 1
- Enter your 16 digit card number
- Yes, iVestor is free to download and use without any fees. You do not require a minimum salary or need to maintain a minimum balance to create an iVestor account.
- UAE Resident
- Active UAE mobile number
- Email ID
- Valid Emirates ID
- Current Address in the UAE
- Active country of residence mobile number
- Email ID
- Valid passport
- Address
- Yes, iVestor is compatible with Apple Pay.
- To sign up, you must be 18 years of age or above. For a member below 18, a guardian can simply apply for the iVestor card in your name.
- No, the iVestor card is a unique “pre-paid” debit card, credited with funds including any dividends from DFM listed companies and cash “top-ups” in order to make cash withdrawals and purchases from anywhere in the world accepting VISA.
- Yes, you can still apply for the iVestor card, in fact we encourage you to onboard to iVestor, apply, activate and use the card, and get familiar to become an investor in future.
Yes, the iVestor card is also a cash card. You can withdraw from the credit balance on your iVestor card from any VISA or PLUS marked ATMs* worldwide. The respective forex rates apply.
- This is possible provided the investor’s representative presents a duly authenticated Power of Attorney in which it states a clause authorizing the representative to apply for an iVestor card on behalf of the investor.
- The iVestor card is only applicable for individuals and sole proprietorship.
- Yes, you can send and receive funds between iVestor friends using your account. More features will be unlocked once you receive the physical card. Then you must have an at least one active card to enjoy the features.
- Reset your password with below simple steps:
- Navigate to account settings
- Tap on account
- Tap on password
- Create your password
Currently this is not available.
- If you have been active user of iVestor, the card will automatically be renewed and delivered to the address provided. If the card has not been used for more than six months, the card will not be renewed and shall be cancelled. You will need to contact the support for renewal and access the features.
- You can update your delivery address prior to your card expiry date by a pop up notification.
- When you login, select the card and tap on “freeze card”. A frosted feature will appear on your card to indicate it has been frozen.
- Tap on the card then select “modify security”, here you will find the limit sections, where you can set the limit for withdrawal.
Virtual Cards
- A virtual card is a digital only VISA card that exists only in electronic form and can only be used for online or remote transactions.
- Yes, through apple pay and google pay which will launched soon!
- Yes, virtual cards typically have an expiration date of 5 years by default and investors can delete the card anytime once the purpose is accomplished.
- You can fund a virtual card by transferring money from primary iVestor card.
- You can have 1 free virtual card. Up to 2 additional virtual cards can be provisioned at a fee.
- You can usually cancel a virtual card.
- It is only available to primary iVestor card of the recipient.
- Yes, you can.
Portfolio
- The portfolio section is a feature that allows users to manage and track their investments in stocks of listed companies in DFM. The portfolio section typically displays details about your stock holdings, including stock names, quantities, current market values, and performance metrics.
- No, you can only have a view of your total investment and portfolio, of DFM listed company’s stock.
- The total investment calculates the sum of your portfolio and saving goals. The interactive chart shows the trend of the market value of your portfolio in time.
- You can see historical performance charts and data for your portfolio from 2015 onwards.
Saving Goals
- A saving goal in iVestor is a specific financial target you set for yourself, such as saving for a vacation or a new gadget. You can start saving toward your goals on iVestor. Using 3 options such as an automatic transfer from your main account to your saving goals, round ups options from POS and dividends to be transferred to saving goal.
- currently you cannot edit or adjust the target amount and due date of your saving goal.
- You will be able to see a progress tracker that shows how close you are to reaching your saving goal.
- The goal is incomplete; however, funds will keep on being added to the saving goal.
- There is no interest, or any fee associated with saving goal accounts.
- When you reach your goal, you can typically mark it as completed and access the funds for your intended purpose.
- You can pause or adjust your contributions to a saving goal as needed.
- any time you make a POS transaction the rounded-up amount will be moved to your saving goal.
Split Bills
- The 'Split Bill' feature allows users to divide expenses among multiple people when sharing costs. You can create a group with people you want and start splitting bills equally or not.
- To split a bill, open the app, select the transaction, choose the "split bill" option, and select the names or contact details of the people involved, next you can decide on the amount for each person and split the bill. You can customize the split by entering individual amounts or percentages for each participant based on their share of the expense.
- You can send them the request and they’ll receive it via SMS, to onboard to iVestor and continue with the payment.
- The users will receive the request on their iVestor app and they have option to accept and pay by their iVestor or decline.
- Yes, transaction history on the app includes split bills.
- You can send reminders through the app or manually record their contribution as unpaid.
- You can split bills for both online and in-person POS transactions.
- Typically, you can split bills with anyone, but ensure they are willing participants and preferably part of the iVestor eco-system.
- You can follow up with them directly.
- Yes, you can split expenses using the app's split bill feature, if the payment was made iVestor VISA card.
Transfers (iVestor)
- Bank account fund transfer may take time to be received or contact support.
- For iVestor-iVestor and bank transfers the daily limit is AED 50,000.
For top-up to xCube, the daily limit is AED 150,000.
- Top up your iVestor account via bank transfer using your iVestor IBAN details and choosing beneficiary bank as Emirates NBD.
- Through the app send funds > bank account > input the IBAN or SWIFT. Domestic (UAE) transfers are available with a fee of 2.10 AED for any local banks except for ENBD, EIB and Liv accounts.
- It can take up to 24hrs. depending on the cut off times of Central bank of UAE.
- Through the app select: send funds > bank account > input the IBAN or SWIFT and it will automatically detect the country. International transfers are available with a fee of AED 42 and beneficiary’s bank and exchange rate fees may be deducted from the entered amount.
- Dividends will be deposited to your iVestor card account only for listed companies who decide to distribute dividends using DFM as the paying agent.
Card Charges
IBAN Account & Debit Card
Free
Balance Requirement
No Minimum Balance
Card Issuance
Free
Account Closure
No charge
Card Replacement
No charge
Card Re-delivery
AED 35.00
Cash Deposit at ENBD ATM
Free
Cash Deposit over the counter in Emirates NBD branch
Free
iVestor to iVestor Transfer
Free
Online Banking
AED 2.00
Cash Withdrawal at ENBD ATM
Free
Cash Withdrawal at any UAE ATM (Other than ENBD Bank ATM)
AED 6.00
Cash Withdrawal at International ATM
AED 25.00
Balance Inquiry at ENBD ATM
Free
POS Transactions within UAE
Free
E-Commerce Transactions
Free
Local outward transfer
AED 2.10 bank charge
International Outward transfer
AED 42.00 bank charge + recipients’ bank may have their own charges
Monthly email statement or app
Free
Up to 3 virtual cards
1 card free, One time fee of AED 15 per additional card
Trading with iVestor
- No, iVestor is not a broker. It facilitates order placement and account management, but execution is done by the partner broker (currently xCube and BHM Capital).
- All trades are executed by the partner broker. Currently, xCube is the sole partner, with more brokers to be added soon.
- Currently, only securities listed on the Dubai Financial Market (DFM) are viewable.
- The graph shows the real-time index performance with selectable time ranges: weekly, monthly, or yearly.
- There is no visible limit. You can organize Watchlists by categories like “Favorites,” “Growth Stocks,” or “Dividend Payers.”
- It shows the top gainers, losers, and high-volume stocks, helping you spot market trends quickly.
- Use the search bar to find a stock and click to add it to your Watchlist for easy tracking.
- Real-time updates from DFM, including general market news, regulatory updates, and corporate disclosures.
- They include dividends, IPOs, mergers, acquisitions, and more—helping investors prepare for key events.
- Indices represent groups of stocks. They help you compare individual stock performance with the broader market.
- Yes, use the search bar in the Explore tab to find securities listed on DFM.
- Tap the file icon next to the event to view related documents like agendas or official letters.
- Yes, use the calendar icon to add event reminders.
- Market Orders: Executed at current market price.
- Limit Orders: Executed at a specific price you set.
- From the main navigation "Trade" button, the company page, or your holdings in the Wallet tab.
- Likely due to missing or expired documents. Contact support@xcube.ae.
- If your xCube account has been upgraded to a margin account, trading through iVestor is currently restricted.
- You need to transfer them to the partner broker (xCube) before placing a sell order.
- Go to “Activity History” in the Wallet tab or company page to view:
,
- Open orders
- Order history
- Transaction statements for your Trading Fund account
- Check the Holdings section in the Wallet tab or within your trading account overview (xCube).
- The app estimates at the upper limit of the price to account for volatility. The actual execution price is confirmed after placement.
- A dedicated account within iVestor used exclusively for trading. You can deposit from your iVestor card and withdraw funds based on available balances.
- Not yet. iVestor is working to onboard more brokers.
- A consolidated view of your:
- Trading Fund Account
- iVestor card balance
- Securities portfolio
- Saving goals
- IPO subscriptions
Apple Pay
Apple Pay, is a mobile contactless payment solution that enables customers to make in-store, in apps, and on the web purchases with select Apple devices. You can use Apple Pay everywhere contactless payments are accepted.
In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. Within websites in Safari, you can use Apple Pay on your iPhone, iPad, and Mac.
- Apple Pay uses Near Field Communication (NFC) to make contactless mobile payments.
- Apple Pay protects your payment info with multiple layers of security, using one of the world's most advanced security infrastructures to help keep your information safe. When you use your phone to pay in stores, Apple Pay doesn't send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information - so your card details stay safe.
- To pay with Face ID, double-click the side button, glance at your screen, then hold your iPhone near the card reader, with your finger on Touch ID.
- To pay with your Apple Watch, double-click the side button and hold your Apple Watch up to the card reader.
- Open the Apple Wallet app on your iPhone, touch and hold down on your iVestor card to drag it to the front of your cards.
- Open settings on your iPhone and tap ‘Wallet & Apple Pay”, Go to “Transaction Defaults” and tap on ‘Default card, the change will be notified with a tick sign.
- If your old card was blocked when you placed a request for replacement, you’ll need to activate and enroll your new card to continue using Apple Pay.
- Yes, you can. Follow the same steps to enroll virtual Card into Apple Pay.
- On iphone:
- In the Wallet app, tap the card that you want to remove.
- Tap the More button , then tap Card Details .
- Scroll down and tap Remove Card.
- On your Apple Watch, tap the Wallet app.
- Tap the card that you want to remove.
- Scroll down and tap Remove.
IPO Subscription
A fee of AED 2.00 per transfer is charged.
Yes, through the Guardian or Legal Representative.
Yes, you can. All DFM investor services can be accessed through a licensed Trading Member of DFM.
Yes, you can through an official Power of Attorney (POA). If the POA is issued outside of the UAE, it must be certified by the UAE Embassy of that country or the UAE Ministry of Foreign Affairs.
You can apply through the following channels:
- DFM App(NIN is issued instantly)
- eServices at www.dfm.ae (NIN is issued within 1 working day)
- Dubai CSD Desk at DFM Trading Floor (NIN is issued instantly)
- Licensed Brokerage Firms at DFM (NIN is issued within 1 working day)
There is no fee for obtaining a NIN.
- Call the Customer Services Affairs on +971 4 305 5555 from the mobile number you have registered with DFM (weekdays 8:00am – 4:00pm) to receive the DFM Investor Number (NIN) immediately over the phone.
- Alternatively, investors can visit the Dubai CSD Desk at the DFM Trading Floor, Rashid Tower, World Trade Centre, Dubai (From 8am to 04:00pm), Monday to Friday.
- Contact your broker
No, it is not required. Your shares will be registered under your DFM Investor Number (NIN). However, to immediately trade with your allocated shares, you will need a registered account with a Trading Member. You can find the list of licensed DFM Trading Members at www.dfm.ae.
- If you subscribed in person at a branch, an SMS and email confirmation will be sent by the bank.
- If you subscribed online through the DFM IPO Subscription Platform, we will send you an email confirmation.
It will be refunded back to your iVestor Card.
An identification number issued for the Investor by Dubai CSD at DFM. This is required for an Investor to hold shares that are traded on DFM, including subscribing to an IPO of a company that will list on DFM.
This depends on your bank, as each bank has its own limit policy.
- Commercial Bank of Dubai (CBD)
- Dubai Islamic Bank (DIB)
- Emirates NBD
- Emirates Islamic Bank
- Abu Dhabi Islamic Bank (ADIB)
- First Abu Dhabi Bank (FAB)
- Mashreq Bank
- Ajman Bank
IPO Upgrade
IPO upgrade (leverage) options increase the chances of higher allocation. IPO upgrade is offered in liaison with our partner Al Maryah Community Bank (Mbank). We recommend you review the below to understand the process and the fees.
The amount of upgrade or the additional subscription amount depends on your initial contribution and the upgrade multiples available.
For example if you want to subscribe AED 5,000 and you decide to use the upgrade facility to provide 2x the capital you added; therefore your subscription will be boosted to AED 15,000. AED 5,000 is your initial IPO subscription and the upgrade is for AED 10,000 (2x your contribution).
The upgrade options are multiples ranging from 1 to 5 times depending on the IPO.
There will be a minimum subscription amount to apply for the IPO upgrade (leverage).
- You will see this option through the DFM app when entering the value of your subscription. The upgrade is applicable to specific IPO’s and may not be available for other IPOs.
The charges and fees levied is a minimum of AED 150.00 plus AED 0.15 per incremental shares allocated.
Example of fee calculation:
Original allocation: 1,000 shares
Additional shares received due to upgrade: 500 shares
Upgrade fee: AED 150.00 + (AED 0.15 * 500 shares= AED 75.00)
Total fee: AED 225.00
The upgrade request will be received and shall remain under process till its approved, adjusted, or not applied depending on the allocation criteria by our partner Bank. You will receive the updates via your email.
The request will remain under process until IPO closure date.
The status of your upgrade will have no impact on your initial IPO subscription.
- Irrespective of the IPO upgrade request status, the subscription based on the initial IPO amount will not be impacted.
- IPO upgrades will be accepted for UAE residents, primary investors (not minors), and individuals (not institutions) only and will not be available to non-UAE residents.
- No, the investor can opt for one upgrade request only.
There are no additional interest or profit charges. The charges and fees levied is minimum of AED 150.00 plus AED 0.15 + 5% VAT per incremental share allocated due to the upgrade.
There are no margin calls applicable.
- No, the IPO upgrade is only available for primary investors.
Our IPO upgrade financing partner Al Maryah Community Bank (Mbank) requires investors to accept their terms and conditions for the account and wallet opening and fill additional information requested during the IPO upgrade journey.
Yes, Mbank will open a wallet account for you during the IPO upgrade process as per UAE Central Bank rules.
No, this wallet account will be used for the upgrade facility option only. If you wish to open a current account with Mbank, you will have to open it with them directly.
Only send the due amount as mentioned in the email, without adding the IPO upgrade amount.
The fee amount will be deducted from the refund amount of the original subscription.